CL&P Gives Storm Credit of $140

The credit should be showing up in the February bills.

About 192,000 Connecticut Light & Power customers will each receive a storm fund credit of $140.22 in their February bill as part of the company’s post-storm fund following the historic October 2011 snowstorm, the company announced Wednesday.

Eligible customers will see the “October snowstorm credit” in the “Your Account Summary” section of their bill.

Approximately 225,000 customers were eligible to receive the credit because they had an outage at their home as of noon on Saturday, Nov. 5, 2011, as a result of the October snowstorm.

Simsbury was particularly hard hit, with many customers remaining without power for 10 days or more.

“Our goal was to reach every eligible customer and we made a concerted 10-week effort to meet that commitment,” said Jim Muntz, president and chief operating officer of CL&P.  “Many heard from us multiple times through letters and phone calls – it was our way of demonstrating that their opportunity to apply was a priority for us, too.”

Said Kenneth Feinberg, a nationally-renowned claim fund administrator and adviser to CL&P and Connecticut Governor Dannel Malloy in administering the fund, “The claimants’ response is proof positive of the effectiveness of the company’s outreach. In my experience, claim fund response rates are typically around 20 percent. The credit program has been a victory for customers and CL&P.”

Northeast Utilities, the parent company of CL&P, established the $30 million fund in November 2011.  Initial grants of $1 million each to Connecticut Food Bank, Foodshare and Operation Fuel were made in December 2011.

Sheryl February 02, 2012 at 05:17 PM
I was eligible for a refund. While I would love to hold a fire to CL&P, and I was NOT pleased to have been without power for a week or more, I think that in offering the credit they have gone above what I had expected. Most companies would simply call this an "Act Of God" and be done with it. I, for one, appreciate them setting up this fund. While I believe that everyone who was out of power for any length of time should somehow be compensated for the time they were out and CL&P wasn't able to provide power, but I understand that a definitive time period had to be established.


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